Before signing up, we hope that you take a few minutes to browse through the questions and answers below. We want you to feel comfortable in knowing exactly what you will receive with our service before you get started. If you don't find an answer you are looking for, please contact us.
Click here to learn more about our Web Acceleration.
General Questions:
What is ISP Booster?
How much does it cost?
Why do you charge less than others?
How long have you been in business?
Do you sell my personal information?
Do you put advertising on my screen?
Do you put additional software on my computer?
Features / Services:
What is Web Acceleration?
Where can I learn more about it?
Does ISP Booster provide Internet access?
Does ISP Booster provide email service?
Do you provide technical support?
Signing Up for Service:
How do I sign up?
How soon will my account be ready?
How do I get my setup instructions?
Billing Policies:
What forms of payment do you accept?
How do I change my billing information?
How and when do you bill me for service?
How do I cancel my account?
What is your refund policy?
What is your chargeback (dispute) policy?
I still have questions.
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What is ISP Booster?
ISP Booster is a Web Acceleration service that allows you to "get around" on the Internet at up to 7 times the speed of a normal dial-up connection. And best of all, we allow you to do this with your existing dial-up Internet service. You don't have to change Internet providers to use ISP Booster!
NOTE: If you want to switch to an Internet provider that has acceleration as part of the Internet service, click here for a list of several such providers.
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How much does it cost?
For only $2.95/month (paid monthly) or $2.45/month (pre-paid annually), you get premium SlipStream high-speed Web Acceleration, allowing you to boost your dial-up Internet surfing speed by as much as 700%.
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Why do you charge less than others?
Honestly, we're not sure why other services charge $5 or more for exactly the same Web Acceleration that we offer. We charge what we think is fair.
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How long have you been in business?
Access the Net, the parent company of ISP Booster, has been providing low-cost Internet service since 1997. ISP Booster is our latest and greatest service, but we also own and operate five separate, thriving, dial-up Internet access services - TDISP.com, VT Rocket, VTISP.COM, NatISP.com, and ATNISP.com. In fact, the ISP Booster service was born when we decided to take the Web Acceleration that we offer to our dial-up Internet access customers and make it available to everyone.
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Do you sell my personal information?
NEVER! We will never disclose your personal information to anyone, except when necessary to provide your service (for example, our credit card processor obviously will have the information necessary to process your transactions). The only exception to our privacy policy would be in cases where we are required by law to provide certain information.
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Do you put advertising on my screen?
NEVER! We are here to provide you with a faster Internet experience, not to throw advertising at you. We want to keep customers, not chase them away!
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Do you put additional software on my computer?
NEVER! Some companies sneak "spyware" or "adware" onto your computer when you download their software. We believe those companies are unethical. The only software you will get from us is the Web Accelerator.
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What is Web Acceleration?
Web Acceleration is a service that allows you to get around on the Internet up to 7 times faster than you normally can with a standard dial-up Internet access service. Click here to learn more about how it works.
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Where can I learn more about Web Acceleration?
We have answers to all of the most common questions about our Web Accelerator on a separate page. Please click here to view the page.
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Does ISP Booster provide Internet access?
No. ISP Booster Web Acceleration is intended to be used with your current dial-up Internet service. If you are looking for a new Internet access provider that also offers Web Acceleration, please click here.
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Does ISP Booster provide email service?
No. We do not provide email service as part of the ISP Booster service. However, if you would like an email account, we can provide you with one for the very low cost of $9.95/year. If you choose this optional service, you get an extremely reliable POP3/SMTP email account, which means you can use it with your favorite email program (Outlook Express, Microsoft Outlook, Netscape, Eudora, IncrediMail, etc). In addition, we provide a Web Mail interface, so you can send and receive email right from our web site if you prefer. Our email accounts provide 50MB of storage, and they allow attachments up to 10MB to be sent or received.
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Do you provide technical support?
IMPORTANT: This service is intended for those who have a fair amount of computer and Internet knowledge. We expect you to be able to download and install the Web Accelerator program. Of course, basic instructions will be provided. We also expect you to be able to deal with any issues related to your computer. For example, if you have a firewall program, we expect you to be able to configure it to allow the Web Accelerator to function.
For the reasons above, and so that we can continue to provide the excellent value that we do, we limit our technical support to email only, and we do not provide support for issues that are covered at the SlipStream web site, where you can find instructions and troubleshooting tips covering the great majority of questions that you might have. In most cases, this will not be a problem for those who are adept at using the Internet. However, for those who are new to the Internet or who expect to need technical support, we strongly suggest using TDISP.com, which offers Internet access and Web Acceleration, and also provides free 24-hour telephone support.
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How do I sign up?
You can sign up online at our Signup Page.
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How soon will my account be ready?
When you sign up online, your account is created instantly. As soon as you download and run the Accelerator setup program, you will be ready to use your new accelerated Internet access.
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How do I get my setup instructions?
Your setup instructions will be displayed on your computer screen immediately after signing up, and the instructions will also be sent to you by email. If you do not receive your instructions, it is your responsibility to contact us to arrange to have them sent again. In most cases, when instructions are not received, it is because you have provided an invalid email address or your email account has "filters", which prevent you from receiving email messages from unknown sources.
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What forms of payment do you accept?
We accept VISA, MasterCard, Discover, and American Express credit cards, and we also accept debit cards (check cards). These are processed through one of the Internet's biggest and most secure payment processing services.
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How do I change my billing information?
If you would like to change the credit card you are using for billing, update the expiration date on your credit card, change your billing address, or make any other related changes to your billing information, you can do so securely online from our web site. On the left-hand side of our Members Page, you will see a link that says, "Update Your Info". Clicking on that link will take you to a secure page for updating your billing information.
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How and when do you bill me for service?
Our service, like almost every Internet service, utilizes automatic recurring billing. If you choose monthly billing, your credit card or debit card will be charged automatically each month on the anniversary of your original sign-up date. For example, if you signed up on the 18th of the month, you will be charged automatically on the 18th of each month. We will use the most recently submitted credit/debit card that we have on file to process these payments.
If you choose to pre-pay for multiple months of service, your account will revert to automatic monthly billing (see above) at the end of the pre-payment period, unless you notify us that you would like to pre-pay again. If you neglect to inform us that you wanted to pre-pay and we bill the monthly amount, we would be happy to adjust your billing to the discounted pre-pay amount if you notify us within 10 days of the automatic monthly billing. Otherwise, your account will remain on monthly billing unless you decide to pre-pay again at any point in the future.
IMPORTANT:
Automatic billing does continue unless you cancel your account. We would never dare to guess whether or not a customer intends to discontinue service. We rely exclusively on you to notify us if you wish to cancel (see "How do I cancel my account?", below).
Since we utilize automatic billing, we do not send bills or invoices.
Should your account be delinquent for any reason, we reserve the right to use any legal means necessary to collect past due payments.
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How do I cancel my account?
The easiest and most effective way to cancel your account is to complete our online Cancellation Form. This will allow you to cancel your account immediately, or even to schedule your account for cancellation at a future time. Upon completing the form, you will be provided with a cancellation confirmation number, which will serve as verification that you have cancelled your account. To access the Cancellation Form, visit our Members Page and click on the "Cancel Your Account" link on the left side of the page.
If you are unable to complete the Cancellation Form for any reason, please contact the Billing Department by telephone and they can process your cancellation for you. You can find the Billing Department telephone number on our Contact page.
IMPORTANT:
The only valid methods for cancelling your account are completing the online Cancellation Form and/or speaking with a Billing Representative by telephone. Attempting to cancel your account in any other manner could result in a significant delay in processing your cancellation and refund (if applicable). All of our contact information can be found at http://www.ispbooster.com/contact.html.
When cancelling your account, you must provide your full name (which should match the name used when you signed up for service) and your username with our service, so that we can cancel the correct account.
In order to avoid being charged for the next month of service, we require that you cancel your account at least 5 days prior to your next billing date - no exceptions.
Upon cancellation, you will be provided with a cancellation number. This is for your protection, as well as ours. It helps to avoid any confusion in the case of a potential dispute. Please keep this number in a safe place. Cancellations will not be considered valid without a cancellation number.
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What is your refund policy?
Upon valid cancellation (see above), the following Refund Policy shall apply:
10-Day Trial Period: If you are unhappy for any reason and you cancel your account within the first 10 days of signing up for service (see cancellation instructions above), we will refund 100% of all fees paid to us.
Beyond the 10-Day Trial Period: After the initial 10-day period, there are no refunds at any time for any reason. If you are uncomfortable with this policy, we suggest selecting the month-to-month payment option of only $2.95 per month. Or, of course, you may choose not to sign up for this service.
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What is your chargeback (dispute) policy?
When a customer contacts his credit card company or bank to dispute a charge and/or to have the charge reversed, this is called a chargeback claim or credit card dispute. This can be a very valuable tool. However, chargebacks are often misused. Chargebacks are NOT meant to be used as a substitute for simply contacting the company that billed you to resolve any questions or issues you might have.
Unwarranted chargebacks result in substantial expenses, which have a negative impact on our customers. Therefore, we have implemented the following Chargeback Policy:
For each frivolous chargeback initiated by a customer, the customer will be charged a $25 fee so that we may recover our expenses. A frivolous chargeback is one in which the customer's credit card company or bank decides in our favor.
Keep in mind that if you are courteous enough to contact us whenever you have a billing question, a chargeback should never be necessary.
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I still have questions.
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